Receptionist - Consulting Clinics
Job Highlights
Education and Experience:
Requirements:
- a Bachelor’s degree
- one year of experience, preferably related to front desk or customer services
- good interpersonal skills, particularly communication skills
- good knowledge and proficiency in basic computer applications such as Microsoft Office
- ability to multi-task and work effectively in a fast-paced, professional environment
- ability to remain tactful, composed and calm in stressful situations
- ability to solve problems using creative and critical thinking skills
- willingness to work in shifts
comprehensive employment reference checks will be conducted.
Roles and Responsibilities:
Responsibilities:
- greet patients and other customers in a polite, professional and helpful manner, and provide necessary instructions
- schedule
appointments of patients with the doctors using Outpatient Management
System and ensure smooth functioning of clinics through timely
confirmations and cancellations - answer phone calls promptly and courteously, and provide the required information to callers
- guide
patients for diagnostic tests preparation, coordinate with doctors for
clinical summaries and take care of necessary dispatches - provide appointments schedule doctors before clinic start time and ensure that the clinic area is properly
- receive
cash from patients for services provided as per the fee structure and
submit Daily Revenue report to the supervisor or his designee at the end
of clinic so that record of cash transactions can be maintained - create new patient medical record after seeking necessary information and provide medical record card
- coordinate with nursing staff for addressing day-to-day clinic problems
- manage patient queries and problems to ensure smooth functioning of clinics
- ensures
availability of all forms/ slips to be used by nurses and physicians
and keep patients’ files or charts neat, clean and replenished at all
times for reference.
Benefits and Perks:
The
Aga Khan University Hospital is a not-for-profit healthcare institute
that offers all medical services to their patients under one roof. In
addition to the tertiary care hospital in Karachi, AKUH has a network of
4 secondary care hospitals, 30+ Medical Centres, and over 290+ Clinical
Laboratories, 30+ Pharmacies in over 120+ cities across Pakistan. It
also offers Home Healthcare Services and home deliveries of medicines.
The Hospital provides Zakat for those patients who are eligible, and the
health systems offers generous Patient Welfare to support those in
financial need. In recognition of its high quality and patient safety,
the AKUH is accredited by the Joint Commission International (JCI) as an
Academic Medical Centre and its Clinical Laboratories are accredited by
the College of American Pathologists (CAP) for fast and accurate
testing.
As
an equal opportunity employer, AKU believes in promoting a diverse and
inclusive culture and is committed to adopt appropriate standards for
safeguarding and promoting a respectful relationship with and between
diverse workforce of its faculty, staff, trainees, volunteers,
beneficiaries, wider communities, and other stakeholders with whom it
works, including children and vulnerable adults and expects all
employees/trainees and partners to share this commitment.